Job Details

Company Description

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Responsibilities

• Acts as an ambassador of the venue ensuring its safety to all guests and employees
• Ensures all security staff is in compliance with Security Department and Company policies and procedures, and all local, state and federal laws and regulations
• Trains, counsels, and coaches the Security team when needed in the performance of their job responsibilities
• Must be prepared to work overnight shifts, if needed, to support continuous security operations and respond to critical incidents
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management, VIP hosts & service staff to rectify all customer needs, comments or incidents
• Works cooperatively with all other departments to ensure efficient Security support services are provided as needed
• Adheres to all established policies, procedures, and guidelines
• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees
• Patrols the outside and inside perimeter of property, ensuring that reports are made to Director of Security if there is a potential safety issue
• Prevents losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct
• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests
• Will be responsible for preparing written reports
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Perform first aid or CPR
• Provide excellent customer service
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
• Any other reasonable duties as assigned by the supervisor or manager

Qualifications

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Proven experience as security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum of eight-hour shift
• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
• Must have excellent communication skills and be able to read, write, speak and understand English
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Hospitality

Additional Information

All your information will be kept confidential according to EEO guidelines

EEO Statement

Equal Employment Opportunity