Job Details

Operations Manager, 25th Infantry Division

About Onebrief: Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.

We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Founded in 2019 by a group of experienced planners, today, Onebrief's team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We've raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B.

Required: Top Secret clearance with eligibility for SCI. In person in Schofield Barracks, HI.

What You Will Achieve

• Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
• Build strong relationships and trust with customers, positioning yourself as a trusted member of their team.
• Rapidly expand product usage until the most important and impactful workflows are in Onebrief.
• Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year.
• Clearly communicate user needs to the product team.
• Understand, request, and effectively leverage Company resources to meet the goals of the Company.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• When responding to incidents, coordinate with the customer and our product engineering team.
• Align your team's efforts to deliver the best customer experience.

To succeed, you'll need a mastery of operational planning at multi-star headquarters. You'll also need technical skill. You don't need to code, but you do need to be savvy.

About You

• You love our users, and you want to work with them.
• You deeply understand how military staffs function at echelon and want to apply that within 25th Infantry Division.
• You pay attention to detail.
• You can get things from large government organizations.
• You're technically adept.
• You work well with customers.
• You're intense about our mission.
• You're proactive and adaptable.
• You communicate clearly, concisely, and candidly.
• You hold a current Top Secret clearance with eligibility for SCI.

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Exposure to large staff planning, through classical training in Professional Military Education or through service experience.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.