Job Details

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

- Directs and manages the day-to-day operations of assigned patient access departments, including but not limited to Admitting, Patient Financial Counseling, ER Registration, Pre-Registration, Insurance Verification, Authorizations, Billing Inquiry and Training.

- Ensures programs, services and activities support strategic plans, and the goals and objectives of The Queen's Health System (QHS).

- Ensures operations and functions are in compliance with regulatory requirements and the policies and procedures of QHS.

- Collaborates and coordinates functions, services and operations to ensure alignment with related departments throughout QHS.

II. TYPICAL PHYSICAL DEMANDS:

- Finger dexterity, seeing, hearing, speaking.

- Continuous: sitting, static gripping of an object for prolonged periods.

- Frequent: walking.

- Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object.

III. TYPICAL WORKING CONDITIONS:

- Not substantially subjected to adverse environmental conditions.

- Minimal exposure to communicable diseases and bodily fluids.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

- Bachelor's degree in business administration, finance, or a related field; or four (4) years progressive experience in patient access or business services may be substituted for the educational requirement.

B. EXPERIENCE:

- In addition to educational requirement, five (5) years patient access or revenue cycle experience, preferably in a comparable organization.

- Two (2) years supervisory/leadership experience.

- Prior experience training and coordinating education/training activities, preferably in a patient access setting.

- Ability to communicate clearly and effectively at all organizational levels, both verbally and in writing.

- Demonstrated experience with computer applications and information systems, including Microsoft Office applications, i.e. Word, Excel, PowerPoint.

Equal Opportunity Employer/Disability/Vet