Job Details

Clinical And Facilities Coordinator

Transdev is seeking a customer-focused and detail-oriented Clinical and Facilities Coordinator to support our Non-Emergency Medical Transportation (NEMT) operations. The Clinical and Facilities Coordinator works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, or frequent trips in order to maximize scheduling coordination. Transdev is proud to offer:

Competitive compensation package: $18.00/Hr. Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on the location policy.

DUTIES:

• Receive and process requests for transportation requiring a higher level of coordination including obtaining prior authorization and medical necessity forms prior to transportation commencing
• Ensure all prior authorizations are properly documented within client's record including uploading supporting documentation
• Educate medical facilities, clients, and case workers on proper procedures for requesting elevated services
• Monitor all life-sustaining subscriptions to address member no show issues
• Modify subscription trips due to holiday closures
• Review and update commonly used locations for name, address, and drop off instructions
• Assist with call queues when necessary to ensure service levels are met
• Adhere to and ensure all company policies are followed
• Perform additional duties and responsibilities as needed and/or assigned

QUALIFICATIONS:

• Possess valid authorization to work in the United States required
• High school diploma or general education degree (GED) required
• One-year related experience and/or training preferred
• Ability to read and comprehend instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization
• Bilingual communication skills are a plus
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred
• Basic computer skills are required
• Must be able to work flexible hours
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers

PRE-EMPLOYMENT RECRUITMENTS:

• Must undergo a pre-employment drug test
• Must sign a background check release
• Must complete and sign the employment application in its entirety
• An unjustified refusal to supply requested information or a falsification of information will result in the elimination of the applicant for consideration for employment
• Must provide a complete and verifiable employment history and must include the past 10 years of employment, when applicable

PHYSCIAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and smell. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.