Job Details

Overview

GovCIO is currently hiring for a Journeyman Computer User Support Specialist. This position is located in Honolulu, HI and is on-site.

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

• Required Skills and Experience: Clearance Required: Ability to obtain and maintain a Secret Clearance.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect / Interview & Hiring Process

If you are selected to move forward through the process, here is what you can expect:

• During the Interview Process: Virtual video interview conducted via video with the hiring manager and/or team. Camera must be on. A valid photo ID must be presented during each interview.
• During the Hiring Process: Enhanced Biometrics ID verification screening and a background check, to include criminal history (past 7 years), verification of highest level of education, and verification of employment history (past 7 years).

Employee Perks

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Compensation

Posted Pay Range: The posted pay range reflects the range expected for this position at the commencement of employment. Base pay offered may vary depending on factors including market location, knowledge, skills, education, experience, and internal equity. The total compensation package may include other elements to be discussed during the hiring process. If hired, the employee will be in an "at-will" position and GovCIO reserves the right to modify base salary and other compensation at any time.

Posted Salary Range: USD $75,000.00 - USD $86,000.00 /Yr.