Job Details

The Net Ops Specialist Mid will oversee the infrastructure and network operation for the customer. The NetOps Specialist Mid will plan, implement, and operate network services/systems, to include hardware and virtual environments and be responsible for responding appropriately to alerts and events. A Secret clearance is required for eligibility for this position. Required Experience
-5+ years of experience overseeing incident resolution and ensuring appropriate response to escalations. -Coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery. -Review root cause analysis documentation to address performance management and incident correlation issues. -Monitor the infrastructure and network by responding appropriately to alerts and events. -Respond to incidents from triage through resolution, including escalations, where appropriate. -Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. -Provide root cause analysis documentation in accordance with Government procedures. -Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. -Provide incident notification to Government representatives. Certification Requirements : -Must possess one of the following certifications: -Original Equipment Manufacturer (OEM) network support certification
-Operating System (OS)/Application Certification such as Computing Technology Industry Association (CompTIA)
-Network+, Microsoft Technology Associate (MTA), -Microsoft Certified Solutions Associate (MCSA), or a Microsoft Certified Technology Specialist (MCTS) Preferred certification: Cisco Certified Network Associate (CCNA) Routing and Switching.