Job Details

Overview

Join to apply for the Guest Services Agent role at Marriott Vacations Worldwide

Hourly Rate: $24.02

Job Status: Casual (0-19 / hours per week)

JOB SHIFTS: Must be able to work overnight shifts when needed.

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where Great Benefits Lead To a Life Fulfilled.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.).
• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent At AAH

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Hospitality

Referrals increase your chances of interviewing at Marriott Vacations Worldwide by 2x

Sign in to set job alerts for Guest Service Representative roles.

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.