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Job Details

Guest Services Agent

  2025-09-06     Marriott     Honolulu,HI  
Description:

Overview

Join to apply for the Guest Services Agent role at Marriott Vacations Worldwide

Hourly Rate: $24.02

Job Status: Casual (0-19 / hours per week)

JOB SHIFTS: Must be able to work overnight shifts when needed.

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where Great Benefits Lead To a Life Fulfilled.

Responsibilities

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.).
  • Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • Answers telephone calls and routes calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.
  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

To Become a Guest Services Agent At AAH
  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Guest Experience And Company Standards
  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

Qualifications
  • Available to work various shifts, holidays, and both weekend days.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Seniority level

  • Entry level
Employment type
  • Part-time
Job function
  • Other
Industries
  • Hospitality

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