Job Details

Customer Service Representative

Position Title: Customer Service Representative (CSR)

Pay Rate: $18.00 - $19.00/hr

Training Schedule/Duration: Monday to Friday, 8:00 AM - 4:30 PM Eastern, for a duration of 3 weeks.

Hours of Operation:

• Open Enrollment: 11/1 - 1/31: 8:00 am to 8:00 pm EST, Monday through Friday. 8:00 am to 5:00 pm EST, Saturday. Last two Sundays of OE 8:00 am - 10:00 pm EST. Last three days of OE 8:00 am to 8:00 pm EST. One week after OE period ends.
• Non-Open Enrollment: 8:00 am to 5:00 pm Eastern, Monday through Friday.

Location: Remote / Work from home in the State of New Jersey (Restricted to residents of New Jersey)

Equipment: Bring Your Own Device (BYOD) per provided specs plus a second monitor. Cannot accept MAC IOS.

Job Description

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

Answer incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, and procedures and protocols including but not limited to the confidentiality and privacy policies.

Respond effectively to all forms of inbound and outbound contacts.

Track and document all inquiries using the applicable systems.

Process new applications for health care coverage via the telephone including building tax household household income eligibility determinations interpreting determinations made by the Marketplace and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.

Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

Facilitate translation services for non-English speaking callers according to procedures.

Escalate calls or issues to the appropriate designated staff for resolution as needed.

Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Perform other duties as assigned by management.

Education Required:

High School Diploma, GED, or equivalent

AA or higher degree preferred.

Background Experience Required:

Minimum of 6 months experience needed

Strong data entry and telephone skills

Excellent organizational, interpersonal, written, and verbal communication skills

Ability to perform comfortably in a fast-paced work environment

Ability to successfully execute many complex tasks simultaneously

Ability to work as a team member as well as independently

Previous experience with computers, phone systems, and headsets preferred

Previous experience in customer service and call center preferred

Bi-lingual Spanish is a plus.

Skills

Customer Service

Pay and Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 30, 2025.

About TEKsystems

We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.