Job Details

Senior Claims Representative

The Senior Claims Representative handles complex and mid-to-high exposure bodily injury and property damage claims under Ryder's self-administered liability program. This position investigates and adjusts claims, as well as directs defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Essential Functions:

• Investigate and adjust claims, as well as direct outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes.
• Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdiction.
• Alerts the Claims Manager to changes and proposed changes in laws that could impact Ryders Liability program.
• Assists Claims Manager in the identification of exposures and recommends solutions.
• On-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants.
• Interacts with Law Department on significant cases, and updates field operations personnel on claims status.
• Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments.
• Completes detailed and quality internal reports.
• Routinely interacts with primary and excess insurance carriers, and re-insurers on file meeting reporting thresholds.

Additional Responsibilities:

• Performs other duties as assigned.

Skills and Abilities:

• Demonstrated ability to handle mid to high exposure claims
• Ability to build strong customer relationships
• Strong commitment to the principles of customer focus
• Effective interpersonal skills
• Strong verbal and written communication skills
• Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology
• Requires strong claim technical skills
• Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys

Qualifications:

• Bachelors degree required in a related field
• Five (5) years or more experience in Casualty Claims required
• Adjuster License(s) are a plus

Compensation Information:

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicants skills; prior relevant experience; certain degrees or certifications, etc. The salary for this position ranges from $75K to $80K. Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.