Job Details

Assistant Manager

The Assistant Manager is responsible for planning, organizing, and overseeing a comprehensive recreation and facility support program for Association members and residents in accordance with the governing documents of the Ka Makana at Hoakalei Community Association. This position supports day-to-day operations and acts under the direction of the General Manager, Community Association Manager, and Managing Agent.

Community Engagement & Communication

• Foster positive relationships with residents, guests, Board members, vendors, and community partners.
• Maintain high service standards and respond promptly to member and guest needs.
• Keep Swim Club bulletin boards updated with accurate and timely communications.

Administrative Support

• Manage biometric access systems (fingerprint/key fobs) for Swim Club.
• Respond to calls, voicemails, emails, and TownSq messages within 24 hours.
• Issue and track guest and resident parking passes.
• Escalate resident concerns to management when appropriate.
• Perform general office tasks, including scanning, filing, and document management.
• Monitor vendor Certificates of Insurance and ensure timely renewals.
• Coordinate property access with property managers and ensure lease compliance.
• Perform additional duties or special projects as assigned.

Recreational & Event Coordination

• Manage amenity reservations (tennis/pickleball courts, gazebos, clubhouse, etc.).
• Prepare and enforce rental agreements in line with Swim Club rules and policies.
• Coordinate equipment setup and logistical support for events and programs.
• Assist with enforcement of facility rules and maintain orderly use of shared spaces.

Facility Oversight

• Conduct comprehensive daily walkthroughs to assess safety, cleanliness, and readiness of facilities.
• Notify vendors promptly for issues requiring immediate repair or cleaning.
• Straighten furniture, collect visible trash, check and restock BBQ drip pans, and reset common areas.
• Post reservation signage and verify amenities are properly prepared for use.
• Periodically check restrooms, pool, courts, and fitness center throughout the day.
• Report facility issues and assist in coordinating repairs with approved vendors.

Salary Range

• $23-$26 per hour

Skills & Qualifications

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Strong knowledge of community management principles and recreational programming.
• Comfortable engaging with diverse populations and managing varied responsibilities.
• Excellent organizational, time management, and interpersonal skills.
• High attention to detail and ability to maintain confidentiality.
• Familiar with platforms such as TownSq, SignUpGenius, Citrix, HeliAUS, Google GSuite, and CCTV systems.
• Ability to troubleshoot issues related to pool, fitness, and recreational equipment.
• Understanding of community governing documents and association policies.
• Service-oriented with a proactive, problem-solving mindset.

Physical Requirements & Working Conditions

• Able to sit, stand, walk, stoop, and reach throughout the workday.
• Comfortable navigating uneven terrain and outdoor spaces.
• Must be able to lift up to 20 lbs regularly and occasionally up to 50 lbs.
• Adequate vision and hearing to perform onsite and administrative tasks.
• Valid Hawaii driver's license and ability to operate a motor vehicle safely.

Education & Experience

• High school diploma or equivalent required.
• 25 years of administrative or facility management experience required.
• Prior experience in community association management, hospitality, or recreation preferred.

Additional Notes

The Board of Directors, Managing Agent, General Manager, and Community Association Manager reserve the right to modify job duties as necessary to meet the evolving needs of the Association.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.