Job Details

Join to apply for the Assistant Manager-Japanese Bilingual role at Pasona N A, Inc.

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Join to apply for the Assistant Manager-Japanese Bilingual role at Pasona N A, Inc.

Job Description

Industry: Apparel

Title: Assistant Manager

Business Hours: 9:00 AM to 10:00 PM

Hourly Wage: $56,000/year + Incentive

Location: Waikiki, HI

Join our team in Hawaii and become part of a brand known for its curated fashion and exceptional customer service. We are seeking a passionate and experienced Store Manager who can lead by example and ensure smooth day-to-day operations. This role functions as the right hand to the General Manager and plays a vital part in driving sales, supporting staff, and maintaining the premium in-store experience our customers expect.

Key Responsibilities

Leadership & Operations

• Act as the acting manager when the General Manager is away
• Oversee daily operations including store opening and closing (Key Holder duties)
• Maintain cash drawers, calculate daily deposits, and oversee register functionality
• Coordinate and manage staff work shifts
• Ensure merchandise is regularly replenished and mannequins are kept updated
• Assist in floor and visual merchandising under the direction of the Buyer and General Manager

Customer Experience

• Provide exceptional customer service and promptly resolve any customer concerns or complaints
• Build and maintain strong relationships with clients, cultivating a loyal customer base
• Handle in-store conflict resolution and escalate personnel issues to HR or senior management when necessary

Sales & Product Expertise

• Lead by example with strong selling skills that inspire and guide the Sales Stylists
• Monitor and communicate individual sales goals and provide coaching to support performance
• Maintain deep knowledge and enthusiasm for our designers and seasonal collections

Loss Prevention & Inventory

• Be vigilant on the sales floor to minimize loss prevention risks
• Organize and execute semi-annual inventory counts

Qualifications

• Fluency in Japanese and English (both written and verbal) is required.
• Experience in luxury retail, preferably in apparel
• Proactive, positive, and adaptable attitude
• Strong interpersonal, leadership, and communication skills
• Highly organized with great attention to detail
• Ability to work on your feet for extended periods (up to four hours)

Physically Able To

Reach, bend, lift (up to 15 lbs)

Move rolling clothing racks (up to 30 lbs)

Use stairs as needed

To apply, please send resume to ...@pasona.com