Job Details

Lead Marketing Concierge

What makes Hilton Grand Vacations unique? Together, we can. We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment, and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding, and supporting those achievements. Together, we can.

Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

As The Lead Marketing Concierge, you will be supporting the Marketing Leaders by exploring innovative ways to improve and enhance efficiency and problem-solving, while creating and identifying novel solutions to current issues.

Why do team members like working for us:

• Pay rate is $19 per hour, plus commission & bonuses governed by a compensation plan. Lead Marketing Concierges have targeted annual earnings of $85,000 per year, with some team members earning substantially more based on their individual performance.
• HGV offers day one team member benefits!
• Paid time off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Recognition program and rewards
• Team member travel program enjoy discounted rates at incredible properties around the globe
• 401(k) program with company match
• Paid sick days
• Numerous learning and advancement opportunities

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years, the highest honor weve received is the continued loyalty of our owners, members, and guests. Weve also earned accolades for the remarkable work of our dedicated team members throughout our resorts, call centers, and corporate offices.

Schedule details: Our Lead Marketing Concierge will work a flexible schedule to include weekends and holidays.

Additional responsibilities include:

• Cultivates a cohesive, collaborative team environment.
• Monitors and tracks individual team member goals and performance in order to identify areas for opportunity.
• Provides detailed training on locations (how to draw in and pitch from each specific location/desk).
• Acts as a mentor and coach for new team members in an effort to enhance and support onboarding program.
• Marketing and sales process, systems training, hotel tour, and other areas as needed.
• Facilitates mentor scheduling with new hire for maximum learning.
• Will work as a production-based marketing representative four days a week. Will work one day purely devoted to the above team lead duties and one or more other days before/after production shift as needed.
• Other tasks assigned by the management.

What are we looking for

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends, and holidays
• Excellent interpersonal and guest relations skills
• Minimum 6 months of timeshare marketing experience
• Thorough understanding of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 1+ year of demonstrated ability to train and motivate individuals in the sales field
• 1+ year of experience in a supervisory role in timeshare/vacation ownership industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.