Job Details

Manage Service Delivery: Oversee the comprehensive delivery of services to clients or customers, ensuring compliance with service level agreements (SLAs) and meeting customer satisfaction targets. Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for service-related discussions, escalations, and issue resolution, and actively seeking new business opportunities with client team members. Service Performance Monitoring: Monitor service performance metrics, including availability, reliability, responsiveness, and quality, taking appropriate actions to address deviations or issues. Team Management: Lead and manage a team of service delivery personnel, providing guidance, coaching, and support to ensure high performance, professional development, and employee satisfaction. Process Improvement: Continuously assess and enhance service delivery processes and workflows, identifying areas for optimization, automation, and...Delivery, Manager, Senior, Leadership, Project Management, Client Relations, Banking, Business Services