Job Details

DCI Job Requirement for: Field Support Representative Location: Honolulu, HI Job Description: Serve as an FSR Operations Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high-impact units to understand their operational and technical needs Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train analysts/operators in a classroom and operational setting Staff the Help Desk Respond to user requests and work with the engineering team to troubleshoot issues
Provide feedback to the engineering team about product Answer questions from senior leaders Qualifications: 5+ years of operations analysis and management experience Experience supporting J3, AOC, MOC, or JTF, HQ
3+ years of experience fusing intelligence capabilities in support of operations Prior experience with Gotham (required) Gaia or Foundry experience is a plus
Technical background with working knowledge of: HTML, Ruby, Python and/or Java
Hardware, networks, and server administration
Experience training analyst in a classroom or field setting Strong knowledge of Excel Military/Special Operations experience is a plus Job Type: Full-time Benefits: 401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Experience: Operations analysis and planning: 5 years (Preferred)
fusing intel capabilities into operations: 3 years (Preferred)
hands-on Gotham: 3 years (Preferred)
briefing generals and above: 3 years (Preferred)
Security clearance: Top Secret (Required)
Work Location: In person