Job Details

The Housekeeping Department Specialist is responsible for assisting in management of Housekeeping, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room productivity and overall Guest Satisfaction Scores within the Housekeeping department. Responsibilities Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Room assignment preparation/ Inspection/ PM Scheduling. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Support with training new programs operations in and contracts. Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's. Develop employee morale and ensure training of housekeeping department personnel. ...Housekeeping, Specialist, Operations, Hotel, Division Manager, Training