Job Details

Guest Services Agent in Executive Centre at Marriott Vacations Worldwide

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Job Status:

Casual / On-Call, with Night Audit Relief

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

• Employee breakroom amenities
• Complimentary uniform dry cleaning
• Quarterly luncheon celebrations and awards
• Discounted theme park tickets and rental cars
• Community service opportunities

As a Guest Services Agent, a typical day will include:

• Checking Owners/guests into their villas, reviewing property amenities, services, hours of operation, and local areas of interest and activities.
• Listening and responding positively to guests' questions, concerns, and requests, and coordinating with other departments to resolve issues.
• Explaining room features to guests (e.g., use of room key, ice, vending areas).
• Following up with Owners/guests to ensure their requests or problems are addressed satisfactorily.
• Answering telephone calls and routing them appropriately.
• Assisting with bellman and runner duties as needed.

Guest Experience and Company Standards

• Welcoming and greeting guests, anticipating and addressing their needs.
• Interacting professionally and promptly with colleagues and guests.
• Contributing to team goals.
• Following company policies and safety procedures.

To Become a Guest Services Agent at AAH:

• Available to work various shifts, holidays, and weekends.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods.
• Lift/Carry/Push/Pull items weighing up to 25 lbs without assistance.
• Position may require background and drug screening according to company policy and legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.

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