Job Details

A Head Telephone Operator is responsible for answering both internal and external telephone inquiries in a friendly, enthusiastic and courteous manner, directing calls through the hotel switchboard, inputting and retrieving messages. Oversees the operation of the hotel communications system and maintains continuous service and support to the telephone system. Actively coordinates communications within the hotel including emergency procedures, alarms, and life safety, acting as a liaison to all appropriate local Emergency Services. Supervises and coordinates training of Telephone Operators to ensure the courteous and efficient operation of the switchboard. Specifically, they would be responsible for the following:Promptly answers and monitors the answering of telephone calls using positive and clear English communication. Requires continuous sitting in a confined space for long periods of time. Receives wake up call information, carefully inputs the information into the automated wake u...Operator, Telephone, Communications, Hospitality, Hotel, Operations, Manufacturing