Job Details

Responsible for driving the company culture though values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner. Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance)Coordinates Pharmacy Program benefits and prescription assistance programs Social service and community resource navigation and referral including emergency food housing and shelter resources. Assists with transportation referrals authorizations and re-certifications. Identifies appropriate community social service agencies and other resources to assist patient and families as directed by the MSW. This may include but is not limited to assisting patie...Navigator, Customer Service, Transportation, Healthcare