Job Details

Description

A Community Manager I is responsible for overseeing the operations of a community association. The Community Manager I interacts with internal and external clients, including homeowners, vendors, board members, and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Key Duties include but are not limited to:

• Supervising the operation and administration of the Association in accordance with management agreements and policies.
• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Performing or directing administrative and management duties as requested by the Board of Directors and per the management agreement.
• Ensuring effective development and utilization of community management tools such as annual calendars, action item lists, resolution worksheets, agendas, RFP matrices, committee charters, procurement procedures, fiscal year operating budgets, etc.
• Reviewing monthly financial reports and ensuring management summaries are provided to the Board of Directors.
• Providing recommendations to the Board regarding major capital expenditures to maintain community appearance and operations.

• Monitoring delinquency rates and collections for the community's account portfolio.
• Attending Board meetings and community events as needed.
• Preparing Board packages within established timeframes.
• Ensuring the Board is informed of legal actions involving the Association.
• Maintaining files related to the Association's operations.
• Assisting with architectural review processes and routine inspections.

• Maintaining and updating resident information in the C3 database.
• Managing vendor relationships, including procurement and performance evaluation.
• Overseeing Associa staff as contracted.
• Coordinating inspections of facilities and common areas, and following up as necessary.
• Overseeing accounts payable processes according to company procedures.
• Performing other duties as assigned.

Salary Range: $55,000 - $70,000

Qualifications:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Knowledge of community/property/real estate and homeowners associations.
• Understanding of the roles of the board, Community Association Manager, and homeowner requests.
• Proficient in business correspondence including grammar, structure, punctuation, and spelling.
• Conflict resolution skills.
• Professional communication skills (phone, interpersonal, written, verbal).
• Self-motivated, proactive, detail-oriented, and team player.
• Time management and prioritization skills.
• Associate's Degree required; Bachelor's Degree preferred.
• 0-3 years of community association experience preferred.
• Industry-specific certification and location-specific license are advantageous.