Job Details

Operations Supervisor-Security & Front Desk

Join to apply for the Operations Supervisor-Security & Front Desk role at Waccamaw Management, LLC

Operations Supervisor-Security & Front Desk

2 days ago Be among the first 25 applicants

Join to apply for the Operations Supervisor-Security & Front Desk role at Waccamaw Management, LLC

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

POSITION SUMMARY

The Operations Supervisor leads the Security and Front Desk teams at Symphony Honolulu, overseeing day-to-day building security and resident services. This role is critical for maintaining a safe, secure, and welcoming environment by supervising Residential Advisors and ensuring consistent shift coverage to support 24/7 operations.

Duties And Responsibilities

• Essential Job Duties
• Supervise and lead the Security team and Front Desk Residential Advisors, ensuring professional, friendly, and effective service at all times.
• Manage scheduling and proactively find shift coverage to maintain full staff presence across evenings, overnight, weekends, and holidays.
• Provide backup and fill in shifts as needed to guarantee seamless security and front desk operations.
• Enforce Symphony Honolulu House Rules and community standards consistently and fairly.
• Conduct regular facility inspections, monitor building security systems (access control, cameras, EMS, fire systems), and enforce safety protocols.
• Handle tenant and visitor concerns with professionalism, working to resolve issues promptly.
• Train, evaluate, and coach security and front desk staff to uphold high standards of service and safety.
• Compile and maintain detailed incident reports, shift logs, and other documentation to support building management and regulatory compliance.
• Coordinate with General Manager, property staff, and external agencies including law enforcement and emergency responders.
• Oversee key control systems and ensure compliance with OSHA and safety regulations related to building operations.
  
  

SUPERVISION

• Supervision Exercised:
  
  

Exercises indirect supervision of all subordinate security personnel.

• Supervision Received:
  
  

Receives direct supervision from the Operations Coordinator and General Manager.

Requirements

MINIMUM QUALIFICATIONS

• Experience:
  
  

One (1) year experience as an Operations Supervisor in a hotel, condominium or apartment facility involving supervision of a Security Department.

• Knowledge:
  
  

Demonstrated knowledge of building security access, camera EMS and fire systems; basic computer literacy. Working knowledge of basic accounting procedures.

• Education/Training:
  
  

State Guard Card required; Accredited Residential Manager (ARM) accreditation preferred; training in Basic CPR and First-Aid; college degree desirable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at Waccamaw Management, LLC by 2x

Get notified about new Operations Supervisor jobs in Honolulu, HI.

ASSISTANT OPERATIONS SUPERVISOR - OHIA WAIKIKI

Mililani Town, HI $16.00-$26.00 20 hours ago

Mililani Town, HI $16.00-$26.00 20 hours ago

Operations Supervisor-Security & Front Desk

Customer Service & E-Commerce Supervisor - Full Time

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr