Job Details

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking an analytical, experienced and supportive Disputes Lead to join our BankCard Center team. In this role, you'll oversee the daily operations of the Disputes team. Coordinates and directs the workload and schedules of Dispute Specialists and monitors investigative activities. Oversees the recovery of outstanding financial claims regarding fraud and disputes. Ensures compliance across applicable regulations (Reg Z and Reg E) and association timeframes.

The successful candidate will be hired for the level of the position that aligns with their experience.

Work Hours:

Monday - Friday 8:00AM to 5:00PM (hours may vary)

Compensation:

The annual salary range for this role is: $58,000 - $71,000 per year; commensurate with experience.

The ideal candidate will have:

• Associate's degree in a business-related field and/or equivalent management experience in a banking environment required.
• Bachelor's degree in a business-related field preferred.
• 3 years experience in a bank environment required.
• 1-2 years of experience overseeing transaction disputes and chargebacks preferred.
• Possesses excellent interpersonal and written communication skills.
• Able to work independently.
• Able to plan, organize, delegate and implement tasks assigned.
• Possesses strong attention to detail and follow-through, with the ability to manage multiple priorities and deadlines with quality results.
• Excellent time management skills and able to work under pressure with multiple deadlines.
• Able to type 45 wpm.
• Able to use judgment and discretion regarding customer and confidential information.
• Proficient in Microsoft 365 suite.

Benefits:We proudly offer a comprehensive benefits program for all employees. For more information, Click Here

We value you!

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!