Job Details

Assistant Manager – Housing Operations & Facilities

We are seeking a dedicated and detail-oriented Assistant Manager to support the daily operations and community life within a housing property governed by DHA (Designated Housing Authority) standards. This pivotal role requires someone who thrives in a leadership capacity while remaining hands-on in supporting both residents and staff across operational, maintenance, and administrative tasks. If you're driven by purpose, have excellent problem-solving skills, and enjoy building safe, welcoming communities, we want to hear from you.

Key Responsibilities

Team Supervision & Facilities Oversight

• Supervise daily operations to ensure all workflows align with DHA policies and expectations.

• Conduct daily property walkthroughs to proactively identify and address safety hazards, cleanliness issues, or maintenance deficiencies.

• Oversee maintenance technicians and janitorial staff, ensuring task completion, proper delegation, and quality control.

• Manage and prioritize work orders, assigning tasks based on urgency and availability while maintaining service efficiency.

Resident & Community Engagement

• Partner with the Resident Manager to address and resolve resident concerns with professionalism, empathy, and efficiency.

• Foster a supportive, respectful atmosphere that encourages a sense of community among both residents and staff.

• Respond to service requests, inquiries, and complaints in a timely and compassionate manner.

• Assist with move-in/move-out procedures, including walkthroughs and checklist compliance.

• Distribute resident notices regarding inspections, upcoming maintenance, and policy updates.

Administrative & Operational Support

• Assist in implementing and refining property-level policies, procedures, and operational improvements.

• Coordinate vendor interactions and ensure all services adhere to M&A rules and DHA regulations.

• Perform light hands-on maintenance tasks such as painting, power washing, or replacing electrical fixtures as needed.

• Update internal systems with notes from property inspections, service follow-ups, and resident interactions.

• Manage calendars and schedules related to vendor appointments, inspections, and events.

• Track preventative maintenance plans and ensure timely execution (e.g., HVAC, alarms, fire safety systems).

• Monitor inventory of maintenance supplies and place restocking orders when required.

Compliance & Risk Management

• Support the enforcement of DHA regulations for both staff and residents.

• Conduct routine inspections and spot-checks for cleanliness, safety, and code violations in shared areas.

• Confirm that emergency equipment, such as fire extinguishers and exit signage, are up to date and properly maintained.

• Assist in audit preparations by reviewing documentation and correcting deficiencies.

Leadership & Communication

• Step into the Resident Manager's role during their absence, taking full ownership of operational decisions.

• Participate in team check-ins and report incidents, property issues, or resident concerns via summaries or formal reports.

• Communicate updates and community announcements clearly through written notices, email, or posted flyers.

Key Skills & Qualifications

• Understanding of property operations, preventative maintenance routines, and vendor management.

• Basic proficiency in trade skills (plumbing, electrical, carpentry).

• Strong interpersonal skills with the ability to build rapport and navigate conflict.

• Organizational skills for scheduling, recordkeeping, and task prioritization.

• Clear verbal and written communication abilities.

• Leadership mindset with the ability to step into a supervisory role or delegate as needed.

• Knowledge of housing authority standards, lease compliance, and inspection processes (preferred but not required).

• Tech-savvy enough to update property management systems and digital logs.

Preferred Backgrounds

• Candidates with prior experience in housing operations, property management, building supervision, hospitality management, facilities coordination, or maintenance leadership will excel in this role.

• Experience in luxury housing, multi-unit housing, hotel operations, or building services is a strong plus.

• We're especially looking for someone who embodies the Aloha spirit-uplifting, respectful, positive-and takes pride in creating a welcoming and harmonious environment for everyone in the community.

This opportunity is ideal for someone looking to step into a leadership role within a mission-driven environment that emphasizes safe housing, operational excellence, and community well-being. You'll be part of a team that values integrity, transparency, and hands-on care for the people and properties you support.

Apply now and be a part of something meaningful.

You must be able to pass the following as you will need to have base access:

Background check