Job Details

Job Overview
We're looking for customer-focused, detail-oriented, and goal-driven individuals to join our Call Center Team as Service Consultants. This is a great opportunity to launch a career in banking, offering exposure to various departments and a strong foundation for future growth.

As a Service Consultant, you'll be the first point of contact for both internal and external customers, providing exceptional service in a fast-paced environment. You'll also have the chance to earn performance-based incentives and grow within a reputable organization.

Key Responsibilities

• Respond to customer inquiries via phone with professionalism and accuracy.
• Provide clear information and resolve issues while maintaining a positive customer experience.
• Handle confidential customer data with integrity and discretion.
• Collaborate with team members to meet service goals and performance standards.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience (retail, sales, or financial services preferred).
• Prior call center experience is a plus.
• Strong verbal communication skills and a customer-first mindset.
• Ability to multitask and stay calm under pressure.
• Comfortable using computers and navigating online systems.

Compensation

• $20/hour, paid weekly
• Performance incentives available

Schedule

• Training Hours: Monday - Friday, 8:30 AM - 5:00 PM (first 3 months)
• Post-Training Shifts: 7:00 AM - 3:30 PM or 10:30 AM - 8:00 PM
• Weekend availability required

Work Environment

• In-person call center located near Kalihi Transit Center and future rail stop.
• On-site employee cafeteria with affordable meals.

Career Path

This role serves as a gateway to other departments within the company. Many employees begin here and transition into specialized roles across the organization. If you're looking to get your foot in the door with a respected bank, this is a great place to start.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu, HI.

Application Deadline

This position is anticipated to close on Aug 18, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.