Job Details

Essential Duties

1. Handle inbound customer calls in a courteous, timely, and professional manner, including email and live chat.
2. Listen to customers, understand their needs, and resolve customer issues.
3. Escalate customer issues to the appropriate staff and management for resolution as needed.
4. Ensure first call resolution through problem solving and effective call handling.
5. Follow the processes of the Client program and perform all tasks courteously and professionally.
6. Utilize knowledge base and training to accurately answer customer questions.
7. Create and maintain customer CRM records with accurate call details.
8. Accurately document call resolution in appropriate systems.
9. Strictly follow client processes for handling financial issues and inquiries.

Pay and Benefits

The pay range for this position is $20.00/hr. Eligibility requirements may apply to some benefits and depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax options
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu, HI.

Application Deadline

This position is anticipated to close on Aug 18, 2025.

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions in a new world of opportunity. With 80,000 employees working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we lead in Full-Stack Technology Services, Talent Services, and real-world application. TEKsystems is part of Allegis Group.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.