Job Details

Description

POSITION SUMMARY:

Reporting to the Director of Education and Development, the Regional Education and Development Manager is responsible for executing innovative training programs to support operations. This position is also responsible for supporting training and operations initiatives within their region, which includes new restaurant openings (NRO), manager and team member development programs, MIT (manager-in-training) training programs, Certified Trainer Program This position is also responsible for acting as the liaison between the department and operations, becoming an expert on all aspects of Zippy's Restaurants operations, training tools, and programs.

ESSENTIAL FUNCTIONS:

• Validates in-restaurant training and provides timely feedback appropriately.
• Assists in writing, updating, and executing new training materials in accordance with Zippy's standards and culture.
• Coordinates and assists with the training and implementation of new rollouts.
• Effectively partners with the Operations Directors to analyze operational and developmental opportunities and creates strategic regional solutions that support the field leadership teams.
• Assists in workshops/meetings using concept-approved programs to ensure consistency across all locations.
• Assists in the enhancement of and execution of training plans for Zippy's new restaurant openings (NROs).
• Supports the certification of Excellence Restaurants and Certified Trainer Programs region.
• Tracks MIT's in region (Orientation-90 days post certification).
• Provides hands-on support to maintain and improve operational excellence.
• Supports the Development of Managers within Region.
• Zippy's Content Knowledge Expert > Zippy's Recipes, Operating Standards, POS, Back Office system, Training Standards for Hourly & Management.

COMPETENCIES:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Develops Talent - Developing people to meet both their career goals and the organization's goals.
• Courage - Stepping up to address difficult issues, saying what needs to be said.

Requirements

QUALIFICATIONS:

Scheduling:

• Typical 45 to 50 hours per week, but days / shifts vary upon business needs

Physical Ability:

• Must be able to stand for long periods of time
• Must be able to travel up to 90% of work schedule

Mental Ability:

• Zippy's knowledge/content expert in Zippy's Recipes, Operating standards, POS, Back

Office system, Training Standards for Hourly and Management.

• Passion for Training and Developing People
• Strong Verbal, Written, and Presenting skills
• Extremely organized and skilled in prioritizing multiple projects
• Ability to identify problems and suggest solutions in accordance with quality operating standards

Pre-Employment Requirements:

• Must pass drug screening test and background check
• TB Clearance

Education:

• College degree or equivalent work experience

Experience:

• Successful restaurant manager experience (minimum of 6 months)
• Proficient in Microsoft Office (Outlook, Excel, Work, PowerPoint)
• New restaurant opening experience preferred

Desired Attributes:

• Demonstrates the company's Core Values of “Commitment, Humble, Integrity, Passionate, Supportive”.
• Self-motivated
• Action-oriented (exercising initiative to follow-up and follow through)
• Detail-oriented
• High level of accuracy
• Ability to work under minimal supervision
• Ability to handle confidential information
• Ability to handle stressful situations
• Team player

Disclaimer:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, Duties, responsibilities and activities may change at any time with or without notice.