Job Details

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

We are currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.

Compensation

The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience.

The successful candidate will be hired for the level of the position that aligns with their experience.

Work Schedule
Monday - Friday 8:00AM - 5:00PM (Hours may vary)

The ideal candidate will have:

• High School Diploma or equivalent, or equivalent work experience required
• 2 years of experience in banking, dispute resolution, or card services required
• Associate degree or bachelor's degree in finance, banking, or similar field preferred
• Previous banking experience
• Previous customer service experience
• Good writing skills necessary to correspond with customers and other financial institutions
• Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions
• Possesses attention to detail with excellent follow-through
• Good time management
• Critical thinker
• Able to work under pressure with multiple deadlines
• Necessary 10 key calculator and typewriter by touch and typing skills
• Computer skills with knowledge of MS Office

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!