Job Details

Job Purpose

Furthering the success and priorities of Lili'uokalani Trust (LT) the IT Systems Administrator will provide quality IT Systems Administration for various cloud-based systems. They will be part of a small but highly skilled team that responds proactively to the needs of teammates with the goal of facilitating their work with beneficiaries, families, and communities. They will create a work environment that is conducive to collaboration, innovation, and teamwork.

Essential Responsibilities

• Performs configuration, maintenance, and monitoring for LT's network devices (ie Cisco Meraki).
• Perform Microsoft Systems Administrator duties for Active Directory, SharePoint, and OneDrive.
• Perform Microsoft Systems Administrative duties for Microsoft 365 Admin Center.
• Perform Systems Administration tasks and support for VMware Horizon Cloud, WorkSpace One, VMware Cloud Director, VDI, and Global Protect VPN.
• Maintain and monitor system health, security services, and system procedures.
• Compile, analyze, and report statistics regarding all relevant systems as needed.
• Create and implement standardized documentation required for systems and procedures.
• Provide quality IT support by providing in-person and virtual assistance through our helpdesk system.
• Set up and maintain Apple devices (MacBooks and iPads), MDM, and other IT hardware.
• Set up New Hire user accounts on various systems and prepare hardware for new users and LT programs.
• Deliver training programs for new hires and other IT training programs as needed.
• Perform off-boarding procedures on user accounts and devices.
• Serve on project teams for rollouts of new technology and upgrades.
• Work collaboratively with all departments to improve the understanding around technology and to encourage the adoption of innovative technologies.
• Other duties as assigned.

Other duties:

• Contributes to the Trust's success by accepting new assignments, helping team members, learning new skills, and striving to improves team and organization results.

Qualifications

• Bachelor's degree in Management Information Systems, Computer Science, or related field.
• Must have experience configuring, troubleshooting, and maintaining the network infrastructure.
• 4-6 years of experience as an IT Systems administrator, required.
• 4-6 years as Microsoft Systems Administrator with experience in Active Directory, Exchange, OneDrive, SharePoint, and Microsoft Products; Office365, Outlook, Excel, Word, PowerPoint, OneNote.
• 4-6 years of VMware Administrator experience with VMware Horizon Cloud, WorkSpace One, and VMware Cloud Director.
• Expert software knowledge of MAC OS, iOS, and Apple applications.
• Experience with hardware knowledge and troubleshooting skills of Apple products.

Job Competencies

• Teamwork - Must have the appropriate interpersonal skills to work well with other staff on projects and tasks or independently.
• Solution oriented - Excellent problem-solving skills to independently identify problems, determine possible solutions and actively work to resolve issues.
• Time Management - Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment.
• Focus - Ability to listen acutely and understand user needs and expectations.
• Clear and effective communication - Ability to communicate technology solutions in business terms and to give directions in a clearly stated manner at all levels within the organization.
• Resilience - Ability to remain flexible and adaptable to change.

Organization Competencies

• Alignment with Queen's legacy: Understanding and appreciation of Queen Liliuokalani's story, her legacy and the Hawaiian Culture is foundational to staff's commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
• Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Ho`ike i na Mana`o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
• No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations.
• Ho'o kumu a'e or `Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
• Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Job Title: IT Systems Administrator

Reports to: Technical Manager, IT Infrastructure

FLSA Status: Exempt

Aligned Executive: VP and Chief Financial Officer

Kīpuka: Lili'uonamoku

Department: Information Services

Mental and Physical Demands:

• Ability to lift 25lbs pounds. Requires frequent sitting, bending, and standing.

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT's policies and procedures.

Lili'uokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.