Job Details

Under the direction of the Manager, this position will lead the Preferred Escalation Experience and will be the driving force behind our mission to deliver exceptional service during the moments that matter most. They will lead a high-performing team dedicated to resolving high-impact issues for our most valued clients, ensuring no critical request is ever lost, delayed, or mishandled. This role is more than managing escalationsit's about owning the client experience, orchestrating cross-functional collaboration, and scaling a culture of care and accountability....Manager, Solutions, Experience, Solution, Technology, Banking