Job Details

Role: General Manager (Program Manager)

About the Role:

A client of Alaka'i Executive Search is seeking a dynamic and strategic Showroom Program Manager to oversee all aspects of their statewide showrooms. This leadership role is pivotal in enhancing customer experience, driving innovative home design displays, and nurturing vendor relationships—all contributing to the profitability of a 100% employee-owned organization.

The ideal candidate will have a passion for home design, a growth mindset, and proven experience in managing design teams. They will lead the development of compelling, trend-setting showroom displays that showcase the breadth of home design products and services, helping customers envision their ideal homes. The role also involves collaborating closely with marketing and leadership to elevate brand visibility and ensure that the showrooms reflect current design trends.

Key Responsibilities:

• Lead and refine the vision of all showrooms, maintaining existing displays and creating new, trend-forward home design displays within budget.
• Oversee the development of appealing home design concepts that inspire customers and showcase the full range of products and services.
• Manage daily showroom operations and sales efforts across all locations, setting regional standards, implementing process improvements, and ensuring top-tier customer service.
• Develop and maintain Standard Operating Procedures (SOPs), onboarding handbooks, and training programs for Kitchen & Bath Designers and sales teams, ensuring high performance and consistent standards.
• Collaborate with marketing on website updates, social media campaigns, special events, and initiatives to drive online and foot traffic.
• Track, measure, and report key revenue metrics by region, location, and product.
• Oversee vendor relationships related to home décor and design, ensuring optimal partnerships that promote current industry trends.
• Provide ongoing coaching, development, and motivation to design and sales teams, fostering a positive, growth-oriented environment.
• Stay ahead of industry and home design trends, and communicate relevant insights to the team.

Qualifications:

• Bachelor's degree in Design, Interior Design, or related field, or equivalent experience.
• Demonstrated experience in kitchen, bath, and home design.
• Proven leadership and team management skills.
• Proficiency in 2020 Design software and intermediate Microsoft Office skills.
• Strong organizational, analytical, and communication skills.
• Growth mindset with a willingness to learn and adapt.
• Self-motivated and responsible, with the ability to work independently or collaboratively.

Why Join?

• Lead a thriving, employee-owned company with a passion for innovation and excellence.
• Opportunity to influence showroom design and customer experience across multiple locations.
• Be at the forefront of showcasing innovative home design trends.
• Collaborative and growth-focused environment.
• Competitive compensation and benefits package.

If you are an industry-savvy leader with a passion for home design and team development, we invite you to apply or reach out directly for more details.