Job Details

DescriptionIndependently process group and direct payments received from walk-in members and groups while providing all customers with an exceptional customer-focused and positive HMSA Center experience. Also processes routine enrollment and group or subscriber maintenance transactions received in the HMSA Centers. Ensures that operational procedures are followed by all HMSA Center Cashiers and trains others as needed. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence.Effectively and independently analyze and research inquiries from customers (internal and external) relating to billing and payments processed by cashiers. Handle customer inquiries (internal and external) by responding to their needs quickly and efficiently. Supports and coaches the HMSA Center Cashier on complex inquiries. Requires broad understanding of HMSA's business, including the Hawaii Health Connector, HMSA online storefront, QNXT, QNXT+, and ancillary systems. Provide quality service in line with HMSA's mission and vision.Lead the production of group and individual bills and relevant processes. Requires knowledge of the different rules governing billing and delinquency for the different populations served by HMSA. Analyze billing data, independently identifying and resolving issues to ensure timely and accurate billing. Manages exception processes to ensure proper billing.Process mailed-in group and direct payments from members and groups. Process rejected and unprocessed payments from Bank of Hawaii Lockbox. Process miscellaneous payments from other departments: Medicaid, Workshops, Administrative Services Only, Long Term Care, etc. Process medical refund checks (HMSA or other) mailed-in by members and providers. Process miscellaneous checks from Finance & Accounting units. Process member Automatic Dues Payment Set-up (DPS) and mailing notification letters. Process QNXT Unapplied Cash Payments. Process Member Back Bills. Process and manage HMSA Retiree File to FHB. Balance and reconcile deposits, and record payments to various general ledger accounts.Review, validate, and analyze the reconciliation between the billing system, bill presentment system, A/R Sub-Ledger, and General Ledger. Independently identify and resolve complex problems related to the entire billing and collections process.Analyzes complex workflows and complex business problems and implements improvements where necessary. Analyze new requirements, recommends solutions, and lead the implementation of those solutions. Train other staff when necessary.Processes returned checks, agent fee bills, and issues petty cash. Balance cash daily and replenish till monthly. Record expenses to proper operating expense general ledger account. Make corrections as needed.Assist Manager and others in department as needed.Performs all other miscellaneous responsibilities and duties as assigned or directed.Qualifications Associate's degree and one year of accounting or cashiering experience, or an equivalent combination of education and related work experience.Strong oral and written communication skillsBasic knowledge of Microsoft Office Power Point.Advanced knowledge of Microsoft Word, Excel, and Outlook.Must have an acceptable credit report to enter into position due to exposure to cash transactions and other negotiable instruments. (This item is a condition of employment.)#J-18808-Ljbffr