Job Details

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Major Function and Scope Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Responsible for keying in orders, processing faxes and preparation of reports. Interfaces with various groups including, but not limited to, internal teams and SS - Cs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required. Experience and Knowledge Required High School Diploma or GED equivalency required. 3 years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred. Competencies Excellent oral and written communication skills with a demonstrated ability to int...Customer Service, Manufacturing, Retail, Customer, Skills