Job Details

NOW HIRING REMOTE HEALTHCARE CALL CENTER REPS!

Project Overview:

• Supporting Maine State-based Marketplace, Consumer Assistance Center. Provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan.

• Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer. For HP Users, Maximus requires removal of SMode.

• Pay Rate - $15.00/hr

• Agents will be expected to be on camera for the entire duration of training.

• Training Hours: 8:00 AM – 4:30 pm M-F for 3 weeks

• Nesting: 8:00 am – 5:00 pm M-F for 2 weeks

• Training – 100% attendance is expected

Hours of Operation:

• Normal Business hours are Monday-Friday 8:00 am to 5:00 pm

EST through October 31.

• Open Enrollment Period: 11/1 through 01/15

• Open Enrolment Hours: 8AM-8PM Monday-Friday

9AM-1PM Saturdays, closed Sundays with the following exceptions:

• Saturday 11/1 – 8AM-8PM

• Saturday 12/13 – 8AM-10PM

• Sunday 12/14 – 8AM-10PM

• Sunday 1/11 – 9AM-1PM

Essential Duties and Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their

behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy

policies.

• Respond effectively to all forms of inbound and outbound contacts.

• Track and document all inquiries using the applicable systems.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

• Perform other duties as assigned by management.

Minimum Requirements:

• High School diploma with 1-3 years of experience in customer service

• High speed internet with DL requirement of 25 Mbps and 5 Mbps upload speed

• Strong data entry and telephone skills

• Previous experience with computers, phone systems, and headsets required

• Ability to work flexible schedule including weekends

• Quiet distraction free area to work in your home

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 1, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.