Job Details

Branch Operations Support: Handle daily operational functions accurately and efficiently, including all other routine transactions. Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols. Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency. Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks. Assist with the preparation and coordination of audits, following through on any corrective actions. Customer Service & Problem Resolution: Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients. Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the custom...Officer, Operations Manager, Customer Service, Customer Experience, Retail