Job Details

Position Title: Pizza Hut Team Member/Customer Services Representative

Department: Pizza Hut Operations Prepared By: Human Resources

Location:

PURPOSE OF POSITION

The Team Member is responsible and accountable for performing specific tasks and duties, as

assigned, within the restaurant. The Team Member provides each guest with a positive guest service experience, prepares

quality food products and keeps the restaurant clean.

KEY ACCOUNTABILITIES

• Consistently provide a quality product and guest service experience that delivers total guest satisfaction
• Follow guest service guidelines and procedures; take appropriate action to ensure all guests receive service beyond their expectations
• Work assigned stations accurately and productively; clean and stock station areas; perform other cleaning duties as assigned
• Ensure guests receive hot, quality products; prepare packages and delivers all products according to menu standard
• Handle food products according to RBL procedures
• Follow RBL food safety, food handling and sanitation requirements, to ensure the health and safety of guests and employees
• Report faulty equipment and fixtures to the manager on duty
• Training and Development
• Strive to improve personal skills and performance
• Follow the steps outlined in the Crew Member Training Program to learn new skills, duties and responsibilities and to improve personal performance level
• Communicate to immediate supervisor when additional training, guidance and practice are needed
• Understand how each job responsibility in the restaurant impacts guests, other employees and overall operations
• Keep immediate supervisor informed of anything which might affect guests, other employees and overall operations
• Is performance oriented and driven; understands performance expectations and is aware of performance results

Effective Business Management

• Consistently meet job expectations to positively impact the sales and profits of the restaurant
• Contribute to the restaurant's success by accomplishing the expected work during each shift; consistently produces quality work
• Support the goals, decisions and directives of restaurant management; perform additional duties and responsibilities as directed
• Follow RBL guidelines for food and cash controls, follow cost control guidelines to maintain and minimize restaurant costs; properly use all products, suppliers, equipment and facilities

MOST FREQUENT CONTACTS

• Restaurant Manager
• Assistant Restaurant Manager

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Qualifications:

• Ideally a minimum of NCEA Level 1 or working towards Level 1
• Business/Technical Skills
• Previous customer service or customer facing experience is favoured but not essential

Experience (Behavioural):

• Places customer first and goes out of their way to ensure customer satisfaction
• Able to work under pressure, remaining calm at all times
• Works well with others and is supportive and collaborative
• Focused on achieving results and strives to meet targets
• Acts with integrity at all times
• Works within guidelines, policies and rules and is a natural rule follower
• Focused on the safety and wellbeing of others at all times including customers and peers
• Communicates effectively verbally with customers and the team and is clear and concise
• Able to comprehend written English and able to complete online training modules and follow written procedures and policies with ease
• Manages time well to complete set tasks and works quickly and with purpose to maintain momentum

This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
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