Job Details

Customer Service & Leadership: Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers. Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude. Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively. Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs. Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures. Transaction Processing & Oversight: Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently. Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures. Ensure adherence to bank policies, fraud det...Teller, Operations Manager, Customer Service, Processing, Retail, Banking, Support