Job Details

A Guest Services Agent - Vacation Ownership is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upselling products to the guests. Employee must successfully complete training on all aspects of Hilton Grand Vacations Club Front Desk operations and must have a working understanding of the Hilton Grand Vacations Club timeshare program, including room type differences and layouts. Specifically, you would be responsible for performing the following tasks to the highest standards:Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors,...Guest Service, Agent, Owner, Guest, Service, Hospitality, Retail