Job Details

Server Position

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

The Server is expected to be familiar with the organization of the restaurant(s), lounges, and room service and know the function of each job position. A thorough knowledge of menus and current specials in applicable outlets is required. The Server must service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Familiarity with the operation of the P.O.S system is necessary. Cashiering functions by closing checks and preparing end of shift paperwork are part of the role. Performing opening and closing procedures and side-work duties according to station rotation assignment and established checklist is also required. Ensuring that tables and side stands are kept stocked, tidy and clean is essential. Keeping all beverages at least full (coffee, tea, soda, water, and lemonade) is mandatory. Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Consistently upsell food, beverage and promotional items to guests. Receive and deliver food and beverage orders and collect payment. Ensuring overall guest satisfaction is a key responsibility.

Qualifications include a high school diploma or equivalent and/or experience in a hotel or a related field preferred. Flexible and long hours sometimes required. Medium work- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.