Job Details

Are you passionate about improving the quality of healthcare?

Are you ready to leverage your talents to make healthcare better for everyone?

Do you want the opportunity to give back to your community?

Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!

Under general supervision, the Health Informatics Specialist (HIS) serves as a member of the project team responsible for delivering direct technical assistance to support quality improvement (QI) efforts among Merit-based Incentive Payment System (MIPS) eligible outpatient providers. The HIS serves as the primary point of contact for an assigned group of providers, offering hands-on QI support through site visits, webinars, and virtual meetings. Core responsibilities include conducting assessments, performing root cause analyses, and developing quality action plans aligned with CMS priorities such as chronic disease management (e.g., hypertension, diabetes) and promoting EHR adoption to improve interoperability.

This role supports implementing QI initiatives focused on EHR and performance-based reporting programs. This role combines provider engagement, data analysis, and technical assistance to drive measurable improvements in clinical quality measures. The HIS generates clinical quality reports from various EHR systems, offers guidance on the CMS Quality Payment Program (QPP), and evaluates processes to improve provider performance. Success in this role requires strong communication skills, expertise in QI methodologies, proficiency in EHR data analysis, and a high level of customer service.

• Conduct EHR assessments to identify barriers to quality improvement and reporting; recommend and implement tailored interventions.
• Deliver technical assistance through data analysis, QI coaching, and resource coordination.
• Interpret clinical performance data and guide providers in developing and implementing actionable improvement strategies.
• Train and coach providers on EHR optimization for care management and accurate reporting of quality measures.
• Apply QI methodologies to improve workflows, documentation, and reduce inefficiencies.
• Provide hands-on education and facilitate discussions on complex quality issues during site visits and virtual engagements.
• Maintain accurate documentation of interventions and communications using platforms such as SharePoint, CRM, and internal systems.
• Collaborate with healthcare organizations to promote best practices and support long-term quality improvement goals.
• Serve as the primary point of contact for providers, ensuring responsive communication, provider satisfaction, and program success.
• Identify and spread best practices to improve the quality of care and care coordination.
• Routinely document and report project status, on-site visits, provider interventions, activities, and barriers/solutions, using appropriate and/or CMS reporting tools and databases.
• Other tasks and assignments as may be assigned by the supervisor.

Health care professional with a bachelor's degree in an appropriate science or related discipline, or equivalent combination of education and experience. An understanding and experience of at least one CMS healthcare quality program (Meaningful Use, MIPS, QPP, HEDIS, CPC+, VBP, Medicare Shared Savings Program). Healthcare experience in an outpatient practice preferred, though not required.

• Strong understanding of EHR systems, e-prescribing, clinical registries, and health information exchange.
• In-depth understanding of value-based care models, including MIPS and APMs
• Familiarity with reporting or query tools for data extraction and analysis.
• General knowledge of healthcare trends, particularly the adoption of technology in outpatient settings.
• Ability to communicate complex healthcare topics effectively in person, via teleconference, and in writing; able to escalate questions to appropriate staff when necessary.
• Proficient in Microsoft Office applications.
• Excellent verbal, written, and interpersonal communication skills.
• Willingness to work extended hours occasionally to meet project deadlines.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).

HSAG is an EEO Employer of Veterans protected under Section 4212.

If you have special needs and require assistance completing our employment application process, please feel free to contact us.

EOE M/F/Veteran/Disability