Job Details

Are you passionate about improving the quality of healthcare?

Are you ready to leverage your talents to make healthcare better for everyone?

Do you want the opportunity to give back to your community?

Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!

Under general supervision, the Health Informatics Specialist (HIS) serves as a member of the project team responsible for delivering direct technical assistance to support quality improvement (QI) efforts among Merit-based Incentive Payment System (MIPS) eligible outpatient providers. The HIS serves as the primary point of contact for an assigned group of providers, offering hands-on QI support through site visits, webinars, and virtual meetings. Core responsibilities include conducting assessments, performing root cause analyses, and developing quality action plans aligned with CMS priorities such as chronic disease management (e.g., hypertension, diabetes) and promoting EHR adoption to improve interoperability.

This role supports implementing QI initiatives focused on EHR and performance-based reporting programs. This role combines provider engagement, data analysis, and technical assistance to drive measurable improvements in clinical quality measures. The HIS generates clinical quality reports from various EHR systems, offers guidance on the CMS Quality Payment Program (QPP), and evaluates processes to improve provider performance. Success in this role requires strong communication skills, expertise in QI methodologies, proficiency in EHR data analysis, and a high level of customer service.

• Conduct EHR assessments to identify barriers to quality improvement and reporting; recommend and implement tailored interventions.
• Deliver technical assistance through data analysis, QI coaching, and resource coordination.
• Interpret clinical performance data and guide providers in developing and implementing actionable improvement strategies.
• Train and coach providers on EHR optimization for care management and accurate reporting of quality measures.
• Apply QI methodologies to improve workflows, documentation, and reduce inefficiencies.
• Provide hands-on education and facilitate discussions on complex quality issues during site visits and virtual engagements.
• Maintain accurate documentation of interventions and communications using platforms such as SharePoint, CRM, and internal systems.
• Collaborate with healthcare organizations to promote best practices and support long-term quality improvement goals.
• Serve as the primary point of contact for providers, ensuring responsive communication, provider satisfaction, and program success.
• Identify and spread best practices to improve the quality of care and care coordination.
• Routinely document and report project status, on-site visits, provider interventions, activities, and barriers/solutions, using appropriate and/or CMS reporting tools and databases.
• Other tasks and assignments as may be assigned by the supervisor.

Compensation: 97000 - 116000 DOE