Job Details

Responsibilities

Peraton requires Unified Communication Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at Camp Smith, HI.

The purpose of the SITEC 3 Enterprise Operations and Maintenance (EOM) Task Order is to provide USSOCOM and related commands with Operations and Maintenance (O&M) services, including maintaining Network Operations (NetOps), systems and network infrastructure, end user support, configuration, change, license, asset management, training, and IMACs services. These responsibilities are vital to USSOCOM, CIO/J6, and end-users worldwide 24/7/365.

Duties include but are not limited to:

• Administer all SOCPAC Unified Communications systems and services per government policies.
• Diagnose and resolve UC issues like performance, connectivity, call quality, dropped calls, and video failures.
• Provide Tier 2/3 support to end-users and IT staff.
• Use tools like RTMT, Command Prompt, PowerShell, and VQ Conference Manager for monitoring and troubleshooting.
• Create reports and logs, ensure UC system functionality.
• Document and maintain UC topologies.
• Handle ticket requests, resolve incidents, escalate as needed.
• Monitor Microsoft Teams and Cisco Jabber usage, troubleshoot issues, and evaluate updates.
• Add/manage users in Cisco Jabber, configure chat/call features, manage PChat Spaces.
• Administer IP telephony systems including VoIP, voicemail, call groups, hunt pilots, SIP trunks.
• Manage Cisco Meeting Server, VCS, Expressway components.
• Perform daily system checks and report status.
• Create and conduct training sessions.

Qualifications

• Minimum 12 years with HS diploma, 10 years with AS/AA, 8 years with BS/BA, 6 years with MS/MA, or 3 years with PHD.
• DoD TS/SCI clearance or higher required.
• At least three years of experience in network implementation, administration, testing, and analysis.
• Current technologies and emerging tech experience required.
• DoD 8570 IAT II Certification and CCNA OR Microsoft 365 Certified: Teams Administrator Associate.

#SITEC 2025