Job Details

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE I role at City and County of Honolulu

10 hours ago Be among the first 25 applicants

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE I role at City and County of Honolulu

Get AI-powered advice on this job and more exclusive features.

City and County of Honolulu provided pay range

This range is provided by City and County of Honolulu. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Position Information

Your voice for solutions, your guide to satisfaction!

Start your rewarding career with the City and County of Honolulu today!

If connecting with people and solving problems energizes you, this is your moment. The Department of Customer Services , Satellite City Hall Division , is seeking eight (8) empathetic and attentive individuals to join their team as a Customer Service Representative I! Step into a role where every conversation counts and every solution matters.

Duties and responsibilities will include, but are not limited to:

• Provide government services to the public in a pleasant, helpful and courteous manner.
• Provide information on and process the entire range of motor vehicle registrations, titling transactions and designated driver licensing functions (driver license renewals in accordance with all motor vehicle and driver licensing laws, ordinances, rules, regulations and policies).
• Provide information on and process additional City transactions, including bicycle licenses, real property tax, disabled parking permits and license plates, HOLO card passes and other permits, passes or certificates as directed.
• Assures a thorough understanding of all laws, ordinances, rules and regulations, etc., affecting the services provided.
• Performs all duties, which include but is not limited to cashiering, processing and distributing other City documents and permits. Types letters, reports, etc.
• "Float" to various satellite city halls as needed to provide staffing assistance.
• Receives, reviews, processes sensitive information and data records in a highly accurate and secure manner.
• Perform other related duties as required.
  
  

Special Work Requirement: Work schedule is from 7:45 a.m. until 4:30 p.m. This role involves conducting field investigations and may serve as a Disaster Support Worker per Mayor Directive 13-1. May also be required to work overtime, weekends, nights and holidays based on operational needs.

Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening, as well as future vacancies for this job title.

Additional Job Information

HIRING PROCESS :

• Applications must be submitted online in order to be accepted. This job posting will close on June 28, 2025, 11:59 p.m., Hawaii Standard Time (HST) or once 100 applications are received, whichever is sooner.
• Interviews for the current vacancies will be held on Wednesday, July 23, 2025.
• A conditional job offer will be made after all interviews have concluded.
• Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.
  
  

Responsibilities

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add ...@honolulu.gov and ...@governmentjobs.com to your contact list.
  
  

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Education Requirement

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement

One year of clerical experience, which shall have included some customer service or public contact experience.

Desired Experience: Proficient typing skills with a minimum speed of 40 words per minute and 10-key by touch.

License Requirement

Possession of an appropriate valid driver's license (type 3/automobile), as required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

Referrals increase your chances of interviewing at City and County of Honolulu by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Honolulu, HI $40,500.00-$53,500.00 10 hours ago

Airline Customer Service Representative (AM Shifts) - $20/hr

Customer Service Agent - Kona - Full Time (5k Sign-On Bonus)

Medical Customer Service Rep - Weekly Pay $20 - Start Next Week!

Front Office Agent (Guest Service Agent) - Front Office - On Call

Call Center Customer Service Professional- Inbound (Hawaii)

Guest Relations Coordinator - $20/hr + Training Pay* + $1,000 Incentive* Potential

Kailua-Kona, HI $50,000.00-$70,000.00 1 month ago

Guest Relations Coordinator - $20/hr + Training Pay* + $1,000 Incentive* Potential

$20 Healthcare Customer Service Rep - WEEKLY PAY - Career Growth

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr