Job Details

Performs complex work in processing service requests and in preparing and maintaining weekly escort schedules in accordance with established practices and procedures for the Assisted Transportation Program; and performs other related duties as required.

Distinguishing Characteristics:

This class differs from the Senior Services Transit Aide I in that the Senior Services Transit Aide II independently performs complex work in processing service requests and in preparing and maintaining weekly escort schedules in accordance with established practices and procedures for the Assisted Transportation Program; whereas the Senior Services Transit Aide I performs as a trainee and receives orientation in the principles, policies, and work processes of the Assisted Transportation Program.

This class differs from the Senior Services Transit Aide III in that the Senior Services Transit Aide II independently performs complex work in processing service requests and in preparing and maintaining weekly escort schedules in accordance with established practices and procedures for the Assisted Transportation Program; whereas the Senior Services Transit Aide III supervises and participates in performing complex work in processing service requests and in preparing and maintaining weekly escort schedules in accordance with established practices and procedures for the Assisted Transportation Program.The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.

• Accepts and compiles requests for transportation services for elderly citizens;
• Formulates the most effective and efficient routing and timing schedules for each driver based on requests for services and knowledge of all clients' needs, conditions, locations, etc.;
• Provides transportation assistance for elderly citizens;
• Communicates and interacts with clients and families in a positive and courteous manner;
• Ensures safety and care of client by providing physical support for elderly, carrying article(s) or package(s), opening door(s) from home to car to medical facilities, resource agencies, shopping, and/or banking, etc.;
• Interprets and/or assists elderly in communicating and reinforces what has been said;
• Receives requests for services or requests for information regarding services available for the elderly in the community;
• Accurately recognizes and documents abnormal signs and symptoms of clients;
• Refers elderly to other agencies when need arises for health, educational, social, recreational, or commercial resources;
• Consults with other agencies to ensure that the specific or individualized needs are met on a timely basis;
• Follows up with clients to ensure services received were appropriate;
• Assists clients by interpreting and/or writing letters, completing forms to enable client to obtain required services;
• Coordinates with other agencies and personnel in order to meet the needs and problems of the elderly;
• Serves as a resource person and advocates for clients in matters pertaining to their welfare;
• Keeps clients informed of new or amended Senior Services policies and procedures;
• Promotes, collects, and deposits donations and other fees;
• Participates in the planning, development and coordination of program wide special events which benefit all Senior Services;
• Administers first aid or other emergency treatment when necessary;
• Performs other related duties as required.

Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and one (1) year of experience as a Senior Services Transit Aide I or two (2) years of experience meeting and dealing with people, preferably with the elderly.

License Requirement: Possession of a valid motor vehicle driver's license (equivalent to State of Hawaii Type 3);prior to completion of probation,a current American Red Cross Community First Aid and Safety Certificate; andprior to completion of probation,a current Hawaii Heart Association or American Red Cross Cardio-Pulmonary Resuscitation (CPR) Certificate.

Knowledge of: the characteristics and needs of the elderly and target group individuals; pertinent functions of County, State, and Federal agencies; basic localities of Maui County; community resources and their utilization; interviewing techniques; public relations; basic skills in reading, writing, and speaking; basic first aid skills.

Ability to: communicate with clients; relate well to people of all ethnic and socio-economic groups; establish and maintain effective relationships with program participants and others; understand and explain written materials.

Health and Physical Condition:

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping: Light