Job Details

As an essential part of the guest services team, is responsible to continual improve and maximize each guest's experience from providing exceptional level of personalized service to ensuring all guests needs are met in a prompt and efficient manner.Duties are performed in the strictest of confidentiality that of a “personal assistant,” being unobtrusive when not needed and based accordingly on hotel's standards.

CORE WORK ACTIVITIES

1. Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as:

a. Guest names (ages of children) and contact information

b. Stay dates, flight information and guidance with airport arrival experience

c. Transportation arrangements (i.e. arrival and departure, car rental, taxi or ride sharing programs)

d. Concierge services (Tours, Activities, Attractions)

e. Food & beverage preferences, requested groceries and allergies

f. Room set-up preferences, housekeeping/special needs and requests

2. Maintain complete knowledge of and compliance with:

a. Familiarity with guest profiles, maintaining positive guest relations at all-times
b. All departmental services, policies, procedures and standards
c. Correct maintenance and use of equipment as intended
d. Maintaining supplies and all resource materials
e. Weather conditions (current and forecasted)
f. Operation of Opera (Property Management System)
g. Processing miscellaneous charges and payment to guest accounts
h. Anticipation of guest needs, prompt coordination of guest requests
i. Ensuring guest satisfaction (resolve guest complaints)

3. Perform (or have staff perform) housekeeping duties as requested:
a. Maintain cleanliness, sanitation and organization of guest and work areas
b. Unpacking, packing
c. Laundry, valet (light) pressing, dry cleaning to be sent out
d. Shoe care
e. Jacuzzi and Dry Sauna preparation
f. Dishwashing, general tidying
g. Schedule suite servicing and turndown time with housekeeping
h. Arrange and provide current copies of newspapers and magazines

4. Perform (or have staff perform) F&B services as requested:
a. Table setting (knowledge of settings, utensils etc.)
b. Beverage service (coffee/tea/wine)
c. Simple cooking or take order for F&B
d. Inventory, procure and replenish pantry when necessary
e. Customize Mugen menu, seek assistance when necessary with food & wine pairings
f. Run dishwasher cycle with used plates, glassware and utensils
g. Assist guest with serving meals
h. Delivery and set-up of amenities as required
i. Inventory and replenishment of kitchen/dining equipment

5. Perform (or have staff perform) Concierge services as requested:
a. Business services
b. Dining recommendations and reservations
c. Attractions/Activity/Tour planning and reservations
d. Arranging floral options
e. Be familiar with local events and assist with event planning
f. Personal shopping
g. Arrange spa/massage/personal grooming services
h. Child Care arrangements
i. Transportation arrangement

6. Ensure guests safety and security on property; provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities.

7. In addition, any other duties directed by hotels management.

8. Valid driver's license may be required with at least one year of clean driving history.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About Us

Where meaningful moments are made together.

Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey.

FOR A LIFE FULFILLED.

Creating vacations that move you.

• 20,000+ Associates worldwide

Vacation Ownership

• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score

Exchange & Third-Party Management

• More than 3,200 affiliated resorts in over 90 countries and territories