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Join to apply for the Junior Grievance Coordinator role at Staffing Solutions of Hawaii

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Join to apply for the Junior Grievance Coordinator role at Staffing Solutions of Hawaii

Position: Junior Grievance Coordinator

Location: Honolulu, HI

Pay: $17/hour

Experience: 1 year of administrative/clerical work experience.

Education: Associate's Degree or equivalent combination of education and experience.

Type: Full-time; Contract (90-day contract)

Schedule: Monday - Friday, Day Shift

Staffing Solutions of Hawaii is seeking a Junior Grievance Coordinator to join our team! The Junior Grievance Coordinator is a supportive member of the Grievance and Appeals team. Our team members strive toward excellent customer service, clear documentation, and responsiveness to our concerned members or providers.

Job Description:

• Receives, logs, and directs complaints, grievances, and appeal cases to appropriate staff, and follows up to ensure documentation is complete.
• Supports staff in preparing written communications of decisions in clear, plain language.
• Maintains grievance and appeal logs in a timely manner for both lines of business. This includes logging incoming grievances, tracking dispositions, and ensuring resolution timeliness in accordance with state and federal mandates.
• Maintains electronic files of all documentation and appropriate follow-up in member and provider memo screens or other applicable system modules or databases, as per current workflows.
• Ensures that all information provided to providers, members, employees, and other relevant individuals is accurate, consistent, and customer-sensitive.
• Performs other duties as required.
  
  

Position Requirements:

• Proficient in using general office equipment, including a PC, fax/copier, and ACD model phones, with working knowledge of Microsoft Office tools.
• Experience using multiple databases.
• Strong oral and written communication skills
• Demonstrates excellent problem-solving and customer service skills.
• Effectively work independently and on a team.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
  
  

Staffing Solutions of Hawaii does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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