Job Details

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This range is provided by TECHEAD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

Jr Customer Service & Technical Support - Pearl Harbor Naval Shipyard (PHNSY)

Location: Pearl Harbor Naval Shipyard -Onsite Support

Clearance: Must be eligible for base access

Certs: Security+ (or willing to earn within first year – we'll support you!)

Are you transitioning from the military or looking to break into IT?

This is a great opportunity to build your career in a structured, mission-driven environment supporting a critical federal site. You'll gain hands-on experience with enterprise-level systems while developing core skills in tech support, troubleshooting, and customer service.

What You'll Be Doing:

• Be the first line of support for users needing help with systems and applications

• Answer questions and solve problems via phone, email, or chat

• Log all activity and resolutions in a service ticketing system

• Learn how to escalate technical issues and follow through until resolution

• Work with a team focused on delivering high-quality, reliable IT service

• Stay current with tools, tech, and procedures—we'll help you learn

Why This Role is Great for Military or Entry-Level Tech Talent:

• Structured environment with clear goals

• Learn real-world systems in a secure federal setting

• Get your foot in the door with DoD IT

• Great path to build toward roles in cybersecurity, network support, and system admin

• You'll be supported in earning your Security+ (an industry-recognized certification)

• Be part of a mission-first culture you're already familiar with

What You Bring:

• Military experience, especially in a technical, communications, or admin role (preferred but not required)

• OR 0–2 years of experience in IT, help desk, or customer service

• A strong work ethic, attention to detail, and desire to learn

• Good people skills—you'll be helping users who rely on you

• Willingness to work some nights, weekends, or holidays when needed

• Interest in pursuing a career in cybersecurity, systems, or IT support

• High school diploma or equivalent

• Eligible for DoD access (base clearance requirements apply)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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