Job Details

This job is available in 7 locations TS/SCI with Polygraph 313483

Unified Communications Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Contiguous US

The Opportunity:

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across multiple locations. Our mission is to drive technical transformation by integrating leading-edge technologies into existing services. We develop new designs, implement solutions, and ensure the smooth operation of enhanced services, including LANs, UC, video telecommunication, and streaming services.

Responsibilities:

• Develop and deploy UC solutions, including VoIP, SIP, and cloud-based platforms.
• Lead engineering designs and technical refresh projects impacting mission success.
• Collaborate with vendors, service providers, and IT teams for smooth UC operations.
• Work with security teams, network engineers, and support staff to improve system integration.
• Troubleshoot system failures and accessibility issues.
• Draft SOPs for UC operations.
• Maintain knowledge base articles and handle "how to" inquiries.
• Perform system upgrades, including CUCM and IOS patches.
• Support UC Knowledge Management by entering solutions into the database.
• Recommend improvements for UC monitoring and management.
• Implement emerging UC technologies.
• Apply security protocols and ensure compliance with NIST, DoD, and STIGs.
• Work independently in remote locations as a primary troubleshooting resource.
• Resolve escalated UC tickets and coordinate resolutions.
• Conduct root cause analysis.
• Configure, deploy, and maintain UC monitoring systems.
• Mentor junior staff and lead UC implementations.
• Participate in project management for upgrades and refresh cycles.

Qualifications:

Required:

• TS/SCI clearance with ability to obtain CI polygraph.
• Expertise in Cisco UC Manager and UC operations.
• Network administration/engineering experience.
• IAT II certification.
• Strong troubleshooting skills.
• Ability to work independently and lead technically.

Desired:

• CCNA certification and ITIL v4 Foundations.

What You Can Expect:

We foster a culture of integrity, trust, and continuous growth. At CACI, character and innovation are valued. We offer a flexible environment, comprehensive benefits, and opportunities to support national security missions. Our salary range is $90,300 - $189,600, depending on various factors.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, or veteran status.

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