Job Details

Security Clearance: Active, in-scope US Government issued Top Secret clearance

Due to the nature of the work and contract requirements, US Citizenship is required.

Job Responsibilities:

Trace Systems is actively recruiting for a cleared Network Engineer specializing in Transport to join our team in Hawaii. The Network Engineer will support the GSM-O program and the 24x7 Pacific Enterprise Services – Hawaii (PESH) Mission Integrity Team (MIT) at Ford Island, Hawaii. This technical support cell provides sustainment, maintenance, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense networks.

The position requires shift work and will provide support to the Operational Engineering Division as a member of the Transport team. The primary role of Transport is to restore any network-impacting event affecting customer service. The team accomplishes this goal using a variety of resources, knowledge, and expertise to perform fault isolation, analysis, and troubleshooting across various Transport platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), and cryptographic systems.

• Manage GTMS ticket reporting, in accordance with Change Management procedures
• If available, use SOPs, TTPs, and WIs to complete Change tasks
• Perform network monitoring to assess if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting
• Engage with other engineers to determine the best practice and operation of the network to maintain constant operation
• Determine the most efficient configuration of the network based on Engineering documents and experience
• Provide input to Government customer on best practice for the operation and maintenance of the network
• Engage customers to determine solution to reported problems to network outages and degradations experienced
• Coordinate with Ticket Queue Master to correct any issues that fall outside of those covered by the TTP documentation
• Use TTPs to complete final validation checks to set GTMS tickets to closed status
• Support Authorized Service Interruption (ASI) Activities Collect site and device data
• Determine scheduling of maintenance windows
• Coordinate dispatch of technicians and availability of site personnel
• Review Problem Management candidate tickets to accept or reject based on SOP
• Interact with Problem Coordinator and Government customer on proposed solution
• Perform Root Cause analysis to determine reason for continued outage(s)
• Engage vendor support and customer technical assets to determine troubleshooting methodology to use in the resolution or determination of the root cause
• Ad-hoc engineering support, statistics/data gathering and reporting
• Dispatch/RMA Actions Correct/Replace Faulty Network Elements
• Interact with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order
• Mission Support Services (MSS) Support / Sustainment / Compliance
• Become actively involved in daily operations when required to meet critical schedules or resolve complex problems.
• Develop solutions to complex technical issues and problems that affect multiple area or disciplines.
• Communicates with internal team members across multiple areas external to the organization (e.g., sub-contractors, vendors, etc.)

Minimum Qualifications:

• Experience & Education
  • 2 - 4 years relevant experience and a Bachelor's degree
  • 2 or less years relevant experience and a Master's degree
  • Specific experience, education and training may be considered in lieu of degree.
• Experience with some or all equipment platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.
• Due to the nature of the work and contract requirements, US Citizenship is required.

Desired Qualifications:

• Working knowledge of one or more Transport platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.
• Team and goal oriented in achieving day-to-day objectives and goals
• Able to work independently on complex projects/assignments.
• Able to assist other technical staff with tasks and assignments to achieve results

Education:

• BS and 2 – 4 years of prior relevant experience or Masters with 2 or less years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.