Job Details

Job Purpose

This position will work with various departments within Core Network, OSP Planning - Engineering, VoIP Engineering, and other operations and support organizations in the planning, configuration, and implementation associated with our IP network(s). This position will also have responsibility for the support and repair functions, for these IP networks and any associated customer networks. The Network Engineer II will design and perform all network engineering functions required on all Layer 2 data services sold to Business Retail and Carrier Customers. The individual will manage and configure all related IP configurations for customer dedicated internet orders. This role has a direct impact on the customers' perception of the quality and value of our data and Internet products, as well as the operational and financial goals of Hawaiian Telcom. The Network Engineer II will play the role of lead engineer on highly technical projects.

Job Purpose

This position will work with various departments within Core Network, OSP Planning - Engineering, VoIP Engineering, and other operations and support organizations in the planning, configuration, and implementation associated with our IP network(s). This position will also have responsibility for the support and repair functions, for these IP networks and any associated customer networks. The Network Engineer II will design and perform all network engineering functions required on all Layer 2 data services sold to Business Retail and Carrier Customers. The individual will manage and configure all related IP configurations for customer dedicated internet orders. This role has a direct impact on the customers' perception of the quality and value of our data and Internet products, as well as the operational and financial goals of Hawaiian Telcom. The Network Engineer II will play the role of lead engineer on highly technical projects.

Essential Functions

• Perform all aspects of technical deployment projects, including an implementation plan, methods of procedures, additional technical resource identification, and execution of work
• Engineer and configure all of the customer orders within the scope of the role, based on the accepted processes and established timeframes (OLAs)
• Work with Network Planning to manage growth and capacity plans by monitoring network performance and communicating specific capacity needs, when they arise.
• Responsible for leading in the implementation of network designs that consistently deliver performance, reliability, and scalability within the established Service Level Agreements (SLAs)
• Participate in on-call rotation for escalation support of technical issues, supporting the 24x7 production network environment
• Represent Network Engineering on cross-functional product/project teams, in the development, launch, and administration of data services
• Role as a technical resource on specific engineering projects, as deemed necessary by the business
  
  

Experience

• 6 to 7 years hand's on engineering experience
• Minimum 5 years of hands-on experience in engineering and administering IP networks
• Previous duties as a network engineer a plus
• Previous sales engineering or network design a plus
• Previous duties as Team Leader a plus
• Cisco Certifications such as CCNP or CCIE highly recommended
• Extensive hands-on experience in the configuration and maintenance of routers, hubs, bridges, and switches
• In-depth Experience with TCP/IP platforms involving dynamic routing protocols like EIGRP, OSPF, and BGP and their related control protocols
• Practical real-world experience of heterogeneous networking components along with knowledge of routing/ switching involving VLANs, ATM, Frame relay, and optical carriers
• Experience with Telco provisioning processes a plus
• Project Management experience a plus
• Experience using network analysis, management, and performance monitoring tools to evaluate product and service behaviors
• Working experience with troubleshooting tools such as traceroute, dig tcpdump/snoop, and packet analysis applications
• Familiarity with security-related Internet information sources such as BugTraq, CERT, etc.
• Experience with the configuration and administration of both Hardware and Software based Firewalls
• Experience with Visio creating detailed network diagrams
  
  

Education

Four years of College resulting in a Bachelor's Degree or equivalent job-related experience

Special Knowledge, Skills, And Abilities

• Expert knowledge of TCP/IP
• Expert knowledge of TCP/IP enhancements such as multi-cast, QOS techniques, bandwidth, and path reservation techniques
• Working knowledge of DS3, T1, OC3, ISDN, Frame Relay, SONET, ATM, and DSL, and other bandwidth link specifications and protocols
• Excellent oral and written communication skills
  
  

Supervisory Responsibilities

No supervisory responsibility

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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