Job Details

Provides technical support and customer service to the ASB employees to enhance productivity in the effective use of computer technology. Provides first and second line technical support to ASB users and assists with any escalated support calls from within the IT Help Desk. Assists other areas within Technology on those issues that may impact the Tech Help Desk. Participates in IT Help Desk projects and/or initiatives. Major Job Accountabilities. Provides Tier 1 response and troubleshooting for all incoming calls to the ASB Help Desk. Fields incoming support requests from end users via telephone. Tier 1 support generally applies to technical services and/or applications such as Microsoft Office, printing, user administration (logon & access), etc. Documents all pertinent end user information using the Incident Management process/system. Effectively describes the issue, symptom/cause and resolution, classification of severity value, and recording and monitoring the progress of issue if ...Support Analyst, IT, Technical Support, Customer Service, Support, Computer Tech, Banking