Job Details

1 day ago Be among the first 25 applicantsThis range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $27.00/hr - $27.00/hrDirect message the job poster from US Tech SolutionsJob Title: Customer service RepresentativeDuration: 6 months7:30am to 4:30pm Monday to Friday100% ONSITE, NO Remote/WFHGOOD ATTENDANCE IS CRITICAL IN THIS ROLE!!!MUST CURRENTLY LIVE ON THE ISLAND OF OAHU IN HAWAI'I.Driving Infinite Possibilities Within A Diversified, Global Organization. Working in the fastest growing market sector focusing on Energy Efficiency and Sustainability. Be a part of our islands future working with our dynamic team voted “Best Place to Work in Hawai‘i. This position is for a Customer Service Specialist that will support energy efficiency and water conservation programs providing incentives on goods and services for residential homes & businesses. You will be an integral part of the call center team helping to drive quality, and customer satisfaction goals.The general nature and level of work for this position includes but is not limited to:• Provide customer call support and respond to customer inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.• Maintain productive relationships with internal and external clients.• Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes.• Work collaboratively with the program team to identify opportunities for enhancements to current processes.• Bachelor's degree or equivalent industry experience.• A minimum of two years working in a call center environment with external customers.• Proven track record working in a team environment.• Must be able to communicate well over the phone with customers and problem solve.• 2 to 3 years of experience with MS Office, including Word, Power Point, and Outlook with emphasis on Excel.• Accurate typing skills with a minimum of 40 wpm.• Excellent organizational, verbal and written communication skills.• Ability to multitask and prioritize work in a self-directed capacity.• Must have attention to detail regarding quality control practices processing and ensuring accuracy with customer records.We Value:• Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.• Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.• Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.• A general understanding of residential and commercial property maintenance.• Technical aptitude and a history of working with contractors, is a plus• Strong communication skills, both written and verbal.• Prior experience in ProjectClient Management, is a plus.• Experience working with Salesforce is also a plus.• Prior background in Energy Efficiency is a plus.About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Internal Id: 25-40636Seniority level Seniority level AssociateEmployment type Employment type ContractJob function Job function Customer Service, Administrative, and SalesIndustries Aviation and Aerospace Component ManufacturingReferrals increase your chances of interviewing at US Tech Solutions by 2xGet notified about new Customer Service Specialist jobs in Honolulu, HI .Customer Care Representative - Contact Center Airline Customer Service Representative (AM Shifts) - $20/hr Customer Care Representative - Contact Center Customer Relationship Coordinator - Ala Moana Airline Customer Service Representative (PM Shifts) - $20/hr Showroom Customer Service Representative Customer Service Representative III, Retail Banking We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr